Shipping policy

Thank you for shopping with us. Please read our shipping policy carefully before placing your order.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and bank holidays).

During high-demand periods, launches, or promotions, processing times may extend slightly.

You will receive a confirmation email once your order has been dispatched.

2. UK Shipping

We ship within the United Kingdom using Royal Mail.

Estimated delivery times:

  • Royal Mail Tracked 48: 2–3 working days

  • Royal Mail Tracked 24: 1–2 working days

Please note:

  • Delivery times are estimates and not guaranteed.

  • We are not responsible for courier delays once dispatched.

Shipping costs are calculated at checkout.

3. Tracking Information

If tracking is selected at checkout:

  • A tracking number will be provided once dispatched.

  • Customers are responsible for monitoring tracking updates.

  • If delivery is attempted and missed, it is the customer’s responsibility to rearrange delivery.

4. Incorrect Shipping Details

Customers must ensure that:

  • Name

  • Address

  • Postcode

  • Email

  • Phone number 

are entered correctly at checkout.

We are not responsible for parcels delivered to incorrect addresses provided by the customer.

If a parcel is returned to us due to incorrect details, the customer must pay for re-shipping.

5. Lost or Delayed Parcels (UK)

A parcel is considered lost only after:

  • 10 working days (Royal Mail UK standard)

If you believe your parcel is lost:

  • Contact us with your order number.

  • We will open an investigation with the courier.

We do not issue immediate refunds for parcels marked as delivered.

International Shipping Policy

We are happy to serve customers worldwide 🌍

6. International Processing & Delivery

International orders are processed within 1–3 business days.

Estimated delivery times:

  • Europe: 5–10 working days

  • USA & Canada: 7–14 working days

  • Rest of World: 7–21 working days

Delivery times may vary depending on customs processing in your country.

7. Customs, Duties & Import Taxes

International customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT charges

  • Clearance fees

These charges are determined by your country’s customs office and are not controlled by us.

We are not responsible for delays caused by customs.

If a customer refuses to pay customs fees and the parcel is returned:

  • Shipping costs are non-refundable.

  • Re-shipping costs must be paid by the customer.

8. International Lost Parcels

A parcel is considered lost after:

  • 20–25 working days (depending on destination)

We will investigate with the courier before issuing any resolution.

9. Braid Gel & Liquid Products (Important)

Some international destinations may restrict liquid-based products.

We are not responsible if customs seize or restrict items due to local regulations.

Customers are responsible for checking their country’s import rules before ordering.

10. Refused or Unclaimed Parcels

If a parcel is:

  • Refused

  • Not collected

  • Returned due to unpaid customs

The customer will be responsible for re-shipping costs.

Original shipping fees are non-refundable.

11. Contact

For shipping enquiries:

📧 cyeilasbeauty@gmail.com
📍 United Kingdom