Terms of service

By accessing or purchasing from our website, you agree to the following Terms of Service. Please read carefully before placing an order.

1. Overview

This website is operated by Cyeilas Beauty Limited. Throughout the site, the terms “we”, “us” and “our” refer to Cyeilas Beauty Limited. By visiting our site and/or purchasing from us, you engage in our service and agree to be bound by these Terms of Service.

If you do not agree to these terms, you may not access the website or use any services.

2. Online Store Terms

By using this site, you confirm that:

  • You are at least 18 years old or have permission from a legal guardian.

  • You will not use our products for illegal or unauthorized purposes.

  • You will not transmit viruses, malware, or harmful code.

Violation of these terms may result in termination of service.

3. Products & Services

We sell:

  • Braiding hair (bulk, crochet, twists, French curls, etc.)

  • Human hair bundles

  • Wigs and extensions

  • Braid gel and scalp products

  • Limited beauty accessories

  • Possible booking services (braid appointments / tour services)

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

  • Limit quantities per order

  • Discontinue products

  • Refuse any order at our discretion

4. Pricing & Payments

All prices are listed in GBP (£).

We reserve the right to change prices without notice.

Payments must be completed at checkout. Orders will not be processed until payment is successfully received.

We are not responsible for additional bank charges, currency conversion fees, or payment provider fees.

5. Shipping

We ship via Royal Mail and other selected carriers.

Once your order has been dispatched:

  • Delivery timeframes are estimates only.

  • We are not responsible for delays caused by the courier.

  • Customers are responsible for providing accurate shipping details.

If an incorrect address is provided, the customer will be responsible for re-shipping costs.

6. Returns & Refunds

Please refer to our separate Return & Refund Policy for full details.

Due to hygiene reasons, hair products and opened beauty products are non-refundable unless faulty.

7. Intellectual Property

All content on this website including:

  • Images

  • Logos

  • Product descriptions

  • Videos

  • Branding

  • Digital materials

are the property of Cyeilas Beauty Limited .

You may not copy, reproduce, resell, or distribute any content without written permission.

Legal action may be taken for unauthorized use.

8. Limitation of Liability

We are not liable for:

  • Allergic reactions to products (please review ingredients before use)

  • Misuse of products

  • Indirect, incidental, or consequential damages

Customers are responsible for conducting patch tests before using any scalp or beauty product.

9. Fraud & Chargebacks

We take fraud seriously.

Any fraudulent claims, false disputes, or chargebacks will be investigated and disputed with supporting evidence.

We reserve the right to refuse future service to customers who abuse our policies.

10. Governing Law

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

11. Contact Information

For any questions regarding these Terms:

📧 Cyeilasbeauty@gmail.com
📍 United Kingdom